Bangkok Bank’s B2,000 e‑Savings minimum sparks online outcry

Bangkok Bank has come under heavy criticism online after announcing a new requirement that all e‑Savings accounts must maintain a minimum balance of 2,000 baht from April 9, or customers will be unable to withdraw or transfer funds.

Local media reported late Monday evening that the Bank of Thailand has been informed of the matter and would examine whether the new requirement violates any central bank regulations.

Under the new rule, any transaction that would bring the balance below 2,000 baht will be blocked. Two exceptions are allowed: automatic direct debits such as utilities, loan or credit‑card payments already authorised by the customer, and full withdrawals made at a branch specifically to close the account.

The bank urged customers to check their balances before making transactions and to top up their accounts if needed to ensure uninterrupted use of the e‑Savings product.

The announcement triggered an immediate storm on social media, where many users accused the bank of overlooking low‑income customers who keep small balances. Some said even 100 baht can matter to poorer account holders. Others said they planned to withdraw their money and close their accounts before the new rule takes effect.

E‑Savings accounts are opened digitally through the bank’s mobile app and do not have a physical passbook, a feature that has made them popular for small deposits and light use.

Although Bangkok Bank has not yet given an official explanation, analysts cited in local reports believe the policy may aim to manage inactive or very low‑balance accounts that create back‑office costs.